Location : San Francisco, CA

Are you interested in working for a well funded (top tier Silicon Valley VC) company, with real revenues, working on cutting edge products that can be used every day by millions of people? We are a leading provider of Virtual Agent solutions. Our clients use their Virtual Agents for customer support, cross selling, advertising, and more.

Our Company is based in San Francisco, CA, and Paris, France. We are currently looking for high energy individuals join our Professional Services department. We are a cutting-edge start-up offering great clients and projects with rapid deployment. You won’t be bored!

Responsibilities

Reporting to the Customer Success Manager he/she will be responsible for:

• Creating and updating the Agent knowledge data base & linguistic.
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• Acting as a principal contact for client content.
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• Providing quality content management.
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• Organizing Agent training and improvements.
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• Reading Human/Agent conversations and making proposals for the Agent behavior and answers.

Requirements

• University graduate with 0-3 years work experience.
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• Outstanding written and verbal communication skills.
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• Proven ability to learn quickly.
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• Self starter. Organizational, problem-solving skills and attention to detail.
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• Technical ability: comfortable working with multiple desktop applications and able to quickly learn in-house software.
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• Ability to manage multiple projects in a fast-paced, deadline-driven environment.

Would be a plus

• Computer minded.
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• Previous customer support experience.
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• Previous experience in content management.
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• French, Spanish or other foreign language.

Interested? Please send us your CV at This e-mail address is being protected from spambots. You need JavaScript enabled to view it